I ordered a special xl martingale collar for my 110lb golden retriever service dog and the shop owner hand made it the same night. Wow!!! Talk about great service. Very attentive and quick to respond, plus my special order item was not only made that evening, but mailed out to me the very next day!!! Yes, fantastic!!! My collar and leash arrived within days and is BEYOND BEAUTIFUL!!!! Exquisitely made and high quality!!!